How to Boost Sales With Online Chat
How is it Possible to Boost Sales with Online Chat?
Live chats are usually considered as a support tool but did you know that live chat is also a very effective sales tool which can boost sales and lead conversation rate by up to 200%?
“Boost sales by adding a personal touch to your service!”
How does it happen? With a live chat solution, you can engage with your website visitors in real-time and give them prompt, concise answers when they need them most and help them to make buy decisions. All though many websites are using CTAs (Call To Actions) to guide the visitors to some form to get contact information, still live chat is more effective to boost sales. With live chat you can engage website visitors proactively and start the conversation even before the visitor starts the chat.
On the other hand, live chat helps you to understand how visitors are interacting with your website in real time. This helps to find out what they are interested in and how you can best support them when they need it most.
Main Features of Online Chat
– Improve Sales Conversion with proactive engagement with website visitors
– Gives 7/24 website visitor monitoring and support
– Learn about your visitor before engaging
– Build brand loyalty with fast and effective support
– Reduction in service cost
– Group chat mode for a better customer service
Boost Sales: Convert your Website to your Storefront
As a business owner, you’re using your website as your storefront to sell online. In order to boost sales, you need to know how many visitors come to your website. How did they find you? What are they looking for and are you really giving them the right information to attract the right people and buyers to your website? Are you using the right keywords and contents in your website to be found in google search and gain traffic?
These are some questions you hardly find out if you don’t catch your visitors in real- time. Consider you’re staying in your store and looking eye to eye with each visitor coming into your front door, giving the right answers according to the questions and concerns each visitor has… but how is possible with putting a form into your website and wait until visitors decide to fill it or give you a call?
Online chat makes it possible for you to proactively catch every website visitor, see where they are from, which page they’re visiting and what questions they have and boost sales with helping them making decisions. You can even leave messages for them which they can read once they are back.
We can conclude that letting customers chat with a live representative helps you to close deals faster, deliver exceptional customer service, step up the buying process and help the clients make informed decisions.
There is also another benefit of this; if your company has different departments you can connect the customer to the respective sales representatives and departments.
Take care of your clients anytime, anywhere!
Universal enables website-mobile communications where visitors can call you from the live chat system on the website while you can send the responses from your phone. This means you can reduce offline hours and offer customer service without hiring an extensive service support staff.
Group Chat Center
You can use the online chat to setup group chats – where you can have several operators on the watch to deal with the increasing number of visitors. Operators can easily pass customers to other operators without been noticed by the visitors, thus causing a boost in your sales.
Track and Engage Visitors in Real-time
With Universal, you can get the pulse of your website in real-time. Not only can you talk to your clients, but you can also see the visitors online, the pages they are visiting and the source where they came from, allowing you to step in efficiently to convert them to customers. Monitor the following key metrics is helping you to optimize the whole process for both support and website visitors.
Website Analytic
Piwik is a great website analytics platform that gives you real-time information about your currently online visitors. Piwik provides detailed information about the visitor , your website performance and SEO at the same time.
Use Visitor Profile to find out:
- Location of the visitor
- First visit entrance
- How long the visitor spent on your website
- Which pages were visited
- If it’s a returning or new visitor
- What platforms/OS is used
Use analytics to find out the most visited pages, which pages are not working well? What are the most successful products? Which issues need to be improved?
Analytic Tools:
- Real-time map
- Audience Log
- Audience Map
- E-commerce Analytics: Understand and improve your online business thanks to advanced e-commerce analytics features.
- Goal Conversion tracking : Track Goals and identify whether you are meeting your current business objectives
- Site Search Analytics: Track if your visitors found you through search engines
- Content Tracking: Measure impression and clicks for pages to check the quality of contents
- Site speed and page speed reports to track how fast your website delivers content to your visitors
Multi-Channel
Chat with customers on Facebook, Web, Skype, Slack or Telegram from a single app read this article.
Conclusion
Online chat is a must to take your website store to the next level and boost sales , make it more productive and using it as your online store! Give it a try yourself.
Start Today!
Need Online chat? Try Universal Chat today or contact us!
Universal Chat is available for download if your website is based on WordPress, Joomla, nopCommerce, Magento or OpenCart.