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How to Boost Sales With Online Chat

 How is it Possible to Boost Sales with Online Chat?

Live chats are usually considered as a support tool but did you know that live chat is also a very effective sales tool which can boost sales and lead conversation rate by up to 200%?

Boost sales by adding a personal touch to your service!”

How does it happen? With a live chat solution, you can engage with your website visitors in real-time and give them prompt, concise answers when they need them most and help them to make buy decisions. All though many websites are using CTAs (Call To Actions) to guide the visitors to some form to get contact information, still live chat is more effective to boost sales. With live chat you can engage website visitors proactively and start the conversation even before the visitor starts the chat.

On the other hand, live chat helps you to understand how visitors are interacting with your website in real time. This helps to find out what they are interested in and how you can best support them when they need it most.

Main Features of Online Chat

boost sales

–    Improve Sales Conversion with proactive engagement with website visitors
–    Gives 7/24 website visitor monitoring and support
–     Learn about your visitor before engaging
–     Build brand loyalty with fast and effective support
–    Reduction in service cost
–    Group chat mode for a better customer service

Boost Sales: Convert your Website to your Storefront

As a business owner, you’re using your website as your storefront to sell online. In order to boost sales, you need to know how many visitors come to your website. How did they find you? What are they looking for and are you really giving them the right information to attract the right people and buyers to your website? Are you using the right keywords and contents in your website to be found in google search and gain traffic?

These are some questions you hardly find out if you don’t catch your visitors in real- time. Consider you’re staying in your store and looking eye to eye with each visitor coming into your front door, giving the right answers according to the questions and concerns each visitor has… but how is possible with putting a form into your website and wait until visitors decide to fill it or give you a call?

Online chat makes it possible for you to proactively catch every website visitor, see where they are from, which page they’re visiting and what questions they have and boost sales with helping them making decisions. You can even leave messages for them which they can read once they are back.

We can conclude that letting customers chat with a live representative helps you to close deals faster, deliver exceptional customer service, step up the buying process and help the clients make informed decisions.

There is also another benefit of this; if your company has different departments you can connect the customer to the respective sales representatives and departments.

Take care of your clients anytime, anywhere!


Universal enables website-mobile communications where visitors can call you from the live chat system on the website while you can send the responses from your phone. This means you can reduce offline hours and offer customer service without hiring an extensive service support staff.

Group Chat Center

You can use the online chat to setup group chats – where you can have several operators on the watch to deal with the increasing number of visitors. Operators can easily pass customers to other operators without been noticed by the visitors, thus causing a boost in your sales.

Track and Engage Visitors in Real-time

With Universal, you can get the pulse of your website in real-time. Not only can you talk to your clients, but you can also see the visitors online, the pages they are visiting and the source where they came from, allowing you to step in efficiently to convert them to customers. Monitor the following key metrics is helping you to optimize the whole process for both support and website visitors.

Website Analytic

Boost Sales: Piwik Website Analytic

Piwik is a great website analytics platform that gives you real-time information about your currently online visitors. Piwik provides detailed information about the visitor , your website performance and SEO at the same time.

Use Visitor Profile to find out:

  • Location of the visitor
  • First visit entrance
  • How long the visitor spent on your website
  • Which pages were visited
  • If it’s a returning or new visitor
  • What platforms/OS is used

Use analytics to find out the most visited pages, which pages are not working well? What are the most successful products? Which issues need to be improved?

Analytic Tools:

Boost Sales: Piwik real-time Map

  • Real-time map
  • Audience Log
  • Audience Map
  • E-commerce Analytics: Understand and improve your online business thanks to advanced e-commerce analytics features.
  • Goal Conversion tracking : Track Goals and identify whether you are meeting your current business objectives
  • Site Search Analytics: Track if your visitors found you through search engines
  • Content Tracking: Measure impression and clicks for pages to check the quality of contents
  • Site speed and page speed reports to track how fast your website delivers content to your visitors


boost sales: universal chat multi-channel

boost sales

Chat with customers on Facebook, Web, Skype, Slack or Telegram from a single app read this article.


Online chat is a must to take your website store to the next level and boost sales , make it more productive and using it as your online store! Give it a try yourself.

Start Today!

Need Online chat? Try Universal Chat today or contact us!

Universal Chat is available for download if your website is based on WordPress, Joomla, nopCommerce, Magento or OpenCart.

Why Social Media Marketing?

Social media marketing now has a major role in brand recognition, user experience, and search engine rankings. Social signals like Facebook, Twitter, Google Plus, LinkedIn, and Pinterest are the main objectives to emphasize on if you want to improve the brand and the ranking for your website, let’s say business. You might have seen overwhelming things happening for other businesses through social media, but you just aren’t certain how to get it to work for you. Nowadays, social media marketing is a full time job and it requires more than the random postings about your great sale & latest product. It is time to choose your best social media matches and give them the attention they deserve. It’s all about quality, not quantity. It’s necessary to build social media into your business plan. Implement social media into it and set goals for different time periods.
Social Media is big and if you are not taking advantage of it, you are losing out on a lot of targeted traffic! While social media resources promote the business grab, sticking to continued connections in these social medias is a lot more important than building connections. Social media marketing nowadays becomes a brand for search engine rankings. It’s a huge source of traffic and potential customers if you know how to use it.
One of the wonderful things about social media is that they usually place business and personal accounts on a level; there aren’t special privileges or powers that cushion professional PR mistakes. And everybody knows it, which means that, once an item is posted, you can safely consider it a permanent fixture of your brand. Trying to back step and deny often just throws stains on that fixture instead of removing it. Instead, it’s an opportunity to make followers laugh with you instead of at you. Marketing through social media is surely beneficial. These strategies will help us in our marketing efforts too. It is very important to recognize that there will be punches, and rolling with them is usually the best tactic. I believe a strong presence on social media will only become more and more valuable in the growth on one’s business, and quality content definitely goes hand in hand with this.
In o’16 trends are going to change more dramatically. After the new updates it more depends on fresh and quality content. Video and graphics are more important than the hollow link buildings. Social Media and Content marketing is now essential for every website. Regardless of social media marketing strategy you adopt to emphasize on content. Without content, you cannot win the long term race. Contests are an excellent way to grow your channels and engage with followers. Quality content is a definite key to attracting readers and followers on social media.
Social advertisements
I think social advertisements are the best strategy to improve our efforts and increase productivity. Bloggers are the main part of our promotions. Social advertising is typically well-worth the investment if done right. It’s crucial to stay on top of any algorithm updates or changes in the platforms, but I definitely agree that it is a great route to go!
It is always better to plan the strategy before implementing the steps for it. The devised option is always noteworthy and applicable when it comes to showcasing your product out to the world in the public. Always after the thought of setting the big business, the next thought which emerges is, how to bring the business to successful grounds, how to make everyone aware about the products and services.
Indeed, using social channels to promote your blog is absolutely crucial. Aside from sharing, you can also leverage your blog posts to engage with influencers, customers, and leads. It is very important to recognize that there will be punches, and rolling with them is usually the best tactic.
SEO and SMO are greatly used in digital marketing to increase traffic to your site and increase back links. SEO and Social Media have certainly grown together, in which both practices are able to benefit businesses worldwide to be more visible to their target audience.
My final take
I believe that 2016 is going to be exactly the Facebook’ year. So you should stick to the social media strategy. Moreover, if our social media isn’t synchronized with Facebook yet, and if there
is more attention paid to other networks like Twitter or LinkedIn, now’s the time to get them all equal at least. Improving our marketing strategy on Facebook is really tough. But if the content is attractive enough to the readers, we can have a long term business presence in social media. What’s your take on the use of social medias in improving long-term business promotion?
Best of luck!
For further information you can call or write me. I welcome any kind of critic or feedback:

Author: Rodney Goedhart